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2021-09-01

MBDA and Naval Group Develop Remote Assistance Solutions for French Navy

The Naval Group and MBDA have deployed remote assistance service for the French Navy to achieve several objectives. These include to provide prompt diagnostics and a repair solution to naval systems users in all locations and circumstances.

Remote assistance is a secure, end-to-end encrypted multimedia communication system linking the ship with onshore support facilities. It enables the crew to set up a confidential, real-time, dialogue with the French Navy and other state and/or industry experts to assist diagnostics in the case of breakdowns; provide greater autonomy for the maintenance personnel; and help with the preparation for maintenance periods on returning from missions. Therefore, remote assistance can help improve the availability of ships in operation.

Deployment of remote assistance has already begun to the multi-mission frigates (FREMM) and the aircraft carrier Charles de Gaulle, as well as to the Toulon Fleet Support Service (SSF), the Brest SSF and connecting them with MBDA and Naval Group industrial sites.

Pascal Gendre, MBDA Group Customer Support & Services Director, said: “We are well aware of the critical nature of our products and systems for the armed forces, and MBDA has always made a point of honour of working with its customers throughout the life cycle of their equipment, guaranteeing them a high level of operational availability. Today, we have the satisfaction, alongside Naval Group, of being able to provide our support to the women and men who are committed to the defence of our country, at any time, wherever they may be.”

While Vincent Martinot-Lagarde, Naval Group Director of Services, added: “This remote assistance solution developed with MBDA contributes to offering our customers greater operational availability of their ships. The remote assistance service enables simultaneous discussions with the French Navy fleet support service and the crew of a ship to assist the crew and solve a technical problem at sea. Furthermore, the remote support kit can be deployed as part of the preparation of an upkeep period for an overhaul of the ship.”

MBDA is a European defence group that designs and produces missiles and missile systems that correspond to the full range of current and future operational needs of the land, sea, and air armed forces. On the other hand, as a system-integrator, Naval Group designs, produces and supports submarines and surface ships.

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